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warranty

LIFETIME WARRANTY

Your Journey,Our Commitment

Every Ningo product is guaranteed to last through a lifetime of defenders.

At Ningo, we stand behind the quality and durability of our products. That’s why we offer a Lifetime Warranty on every pair of boots. We believe in creating products that are built to last and designed for the rugged outdoors. Our Lifetime Warranty is a reflection of our confidence in Ningo’s craftsmanship and our commitment to your satisfaction.When you choose Ningo, you’re not just buying boots—you’re investing in years of adventure, backed by the best guarantee in the industry.

HOW LONG DOES THE LIFETIME WARRANTY LAST?

The Lifetime Warranty lasts for the practical life of the product. While we stand behind the durability of our boots, it’s important to note that all well-used products will eventually wear out. Besides, coverage will end if you refund, sell, or transfer the product to another party.

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WHAT DOES THE LIFETIME WARRANTY COVER?

The Ningo Lifetime Warranty covers defects in materials and workmanship under normal use. We want to ensure that your boots live up to the rugged standards you expect from us. However, certain conditions do apply.

Please note that the Lifetime Warranty specifically applies to Ningo boots only. It does not cover other products in our range

COVERED

MANUFACTURING DEFECTS

Any issues that arise from faulty production, including:

  • Poor stitching, broken seams, or faulty adhesives.
  • Defective materials (e.g., a zipper that breaks prematurely or waterproofing that fails without misuse).
  • Structural defects that affect the integrity of the boots during normal use.

WORKMANSHIP ERRORS

Problems caused by errors during the boot’s assembly or manufacturing process that lead to premature failure.

DEFECTIVE HARDWARE

If any components, such as buckles, zippers, or laces, fail due to faulty construction or materials.

NOT COVERED

NORMAL WEAR AND TEAR

This includes natural deterioration of the product over time, such as worn soles, scuffs, or faded colors.

DAMAGE CAUSED BY ACCIDENTS OR MISUSE

Any damage resulting from improper use, neglect, or accidents is not covered under the warranty.

ISSUES RELATED TO EXPOSURE TO EXTREME CONDITIONS

Damage due to exposure to extreme heat, chemicals, or other environmental factors beyond the product's intended use is excluded.

UNAUTHORIZED MODIFICATIONS OR REPAIRS

Any alterations or repairs made by unauthorized personnel void the warranty.

WARRANTY RESTRICTIONS

To keep the Lifetime Warranty fair and efficient, we have a few restrictions in place:

  • AUTHORIZED CHANNELS ONLY

    Lifetime warranty applies exclusively to Ningo boots and waders purchased through our authorized sales channels such as our official website, authorized retailers and distributors.

  • NORMAL USE

    The warranty covers defects arising from normal, intended use. It does not cover excessive damage caused by misuse or extreme activities.

  • REPLACEMENTS

    If a product is replaced under warranty, the new item will continue under the same lifetime warranty as the original.

  • REFUND

    If the order is fully refunded, the warranty will be void and the product will no longer be covered.

  • TIME FOR CLAIMS

    Claims must be submitted within a reasonable period after the defect is discovered.

ONE UNCONDITIONAL FREE REPLACEMENT

At Ningo, we want you to feel confident in your purchase. In addition to our Lifetime Warranty, we offer ONE unconditional free replacement opportunity. This means that even if an issue arises that falls outside the warranty coverage, you can still receive a replacement at no cost. This initiative underscores our dedication to exceptional service and our commitment to ensuring your satisfaction, regardless of the circumstances.

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ADDITIONAL BENEFITS TOWARDS CUSTOMER SATISFACTION

REWARDS PROGRAM

Experience a world of benefits with our Reward Program! As a member, you'll receive exclusive birthday gifts to celebrate your special day, earn reward points that can be redeemed for discounts on future purchases, and participate in exciting field testing opportunities for our latest products. Plus, enjoy early access to exclusive pre-sales, ensuring you’re the first to explore our new collections.

FREE SHIPPING

Enjoy free shipping on orders over a certain amount, making your shopping experience more convenient.

REFERRAL DISCOUNTS

Share the love! Refer friends and family and receive discounts for both you and the new customer upon their first purchase.

EXTENDED RETURN POLICY

We offer an extended return period, giving you extra time(45days) to decide if your purchase is right for you.

PERSONALIZED SUPPORT

Our knowledgeable customer service team is always ready to assist you, whether you need guidance on product care, help with claims, or recommendations for the best fit.

WARRANTY REGISTRATION

To enjoy the full benefits of our Lifetime Warranty, please register your Ningo product. Registration helps us assist you quickly with any claims, replacements, or support.

CONTACT INFORMATION (1/3)

*Email Address
*First name
*Last name
Phone Number
Birthday
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We provide exclusive birthday discount for Ningo members.
*Gender

ORDER INFORMATION (2/3)

*Order Number
(Fill in your order number, not the warranty card number)
*Where did you buy our product?
*What motivates you to select our products?

PREFERENCES (3/3)

*What social platform do you use most?

CONTACT US FOR MORE DETAILS

We’re here to help with any questions or warranty concerns. Don’t hesitate to reach out—our customer service team is ready to assist!

CONTACT US