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HELP & FAQS

Orders

  • Is it safe to order on your website?
  • Can I make changes to my orders after it was placed?
  • How can I check my order status?
  • Can I use discount codes when purchasing and where to use it?
  • Do you offer discounts for military, first responders, and medical workers?
  • Can I stack mutiple codes on the same order?
  • I saw your products on other ecommerce platforms like Amazon and eBay, are they legit?

Warranty

  • Do you provide warranty for all of your products?
  • What's the warranty policy?
  • How to start my warranty?
  • Do you provide warranty for products purchased on other platforms or stores?
  • How to claim my warranty?
  • Do you offer repair services?

Sizes

  • Do you have size chart for reference?
  • What's the difference between your size chart page and the size chart info. in product page?
  • Why does your size are different with other brands?
  • How to measure my foot size before placing the order?
  • Do you offer half sizes for your boots?
  • What should I do if I received the wrong size from you?
  • Do you offer free returns when I found I picked the wrong size after wearing it?

Shippings

  • What are your shipping methods, shipping costs and the delivery time?
  • Do you offer Free Shipping?
  • What if I filled in the wrong address when placing the order?
  • Do you ship internationally?
  • Do you provide one-day shipping service?
  • What carriers do you use?

Returns & Refund

  • What's your return policy?
  • How long do I have to return the items?
  • Do you provide free exchange?
  • How to apply for returns?
  • When will I get my refunds?

Payments

  • What payment methods do you accept?
  • Can I pay using multiple cards or payment methods?
  • Do you charge tax for each order?