HELP & FAQS
Orders
- Is it safe to order on your website?
- Can I make changes to my orders after it was placed?
- How can I check my order status?
- Can I use discount codes when purchasing and where to use it?
- Do you offer discounts for military, first responders, and medical workers?
- Can I stack mutiple codes on the same order?
- I saw your products on other ecommerce platforms like Amazon and eBay, are they legit?
Warranty
- Do you provide warranty for all of your products?
- What's the warranty policy?
- How to start my warranty?
- Do you provide warranty for products purchased on other platforms or stores?
- How to claim my warranty?
- Do you offer repair services?
Sizes
- Do you have size chart for reference?
- What's the difference between your size chart page and the size chart info. in product page?
- Why does your size are different with other brands?
- How to measure my foot size before placing the order?
- Do you offer half sizes for your boots?
- What should I do if I received the wrong size from you?
- Do you offer free returns when I found I picked the wrong size after wearing it?
Shippings
- What are your shipping methods, shipping costs and the delivery time?
- Do you offer Free Shipping?
- What if I filled in the wrong address when placing the order?
- Do you ship internationally?
- Do you provide one-day shipping service?
- What carriers do you use?
Returns & Refund
- What's your return policy?
- How long do I have to return the items?
- Do you provide free exchange?
- How to apply for returns?
- When will I get my refunds?
Payments
- What payment methods do you accept?
- Can I pay using multiple cards or payment methods?
- Do you charge tax for each order?